Report an Issue

Is something not working as expected? Tell us about it and we'll fix it as fast as we can.

How it works

Select the category that best fits the problem you're experiencing.

Provide as much detail as possible, including order IDs or error messages.

Our engineering team will review your report and priority.

Urgent Issue?

If you're currently at an event and having trouble with your ticket, please find an organizer representative or call our immediate support line at +254 700 000 000.